Internet Payment services are being enhanced. Receipt downloads are temporarily unavailable. For receipt requests, email SCDF_CSC@scdf.gov.sg with your SCDF reference number. Our team will assist you. We apologise for any inconvenience and thank you.

W.e.f. 1 Apr 2024 onwards, refresher training for Fire Station Emergency Medical Technicians will be enhanced and the In Camp Training period will be extended from 19 to 23 days. Please check with your Deputy Commander Fire Station or unit for more info.

W.e.f. 1 Jul 2024, SCDF will change its sender ID for NS Mobilisation matters from “91449746” to “80709995”. This follows the gov.sg SMS Sender ID announcement on 13 Jun 2024 and aims to help recipients recognise and authenticate SMSes from SCDF.

Please be informed that Bukit Batok Fire Station will not be hosting the weekly Saturday Fire Station Open House from 30 Sep 2023 to Feb 2025. Please refer to the list of other Fire Stations that are available for visits.

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Contact Info

Operating Hours of Customer Service Centre


Mondays to Fridays: 8.30am - 5.30pm

We encourage all customers to transact with us electronically. 

SCDF provides consultations on the Fire Code and Shelter-related matters via email and online (i.e. Corenet). If required, face-to-face consultation will be available only by appointment. Each face-to-face consultation is limited to 4 visitors. To make a consultation appointment, please visit SCDF E-Services page, Book Appointment.

The following processes will be implemented with effect from 6 April 2020 until further notice:

S/NServiceProcessPayment
1CD Shelter Waiver ApplicationCORENET e-Submission System 
2Fire Safety Plans SubmissionStatus Enquiry and Internet Payment Services (FISOPS)
3Fire Safety Waiver Application
4Fire Safety Engineering Design Brief (FEDB) Submission
5Plans Search Application

Please submit the completed Plans Search Application Form via the Feedback Form

For payment, please use e-payment ('Miscellaneous Payments') and quote 'Search Fee' in the 'Reference Number' field.

(Note: Search Fee must be paid before the plans search can be processed.)

For matters pertaining to:
6Fire Certificate

Please email to:

Fire Certificate: SCDF_Fire_Certificate@scdf.gov.sg
For Fire Certificate Application, Fire Certificate Application Status or Amendment to Applicant’s contact information, please visit GoBusiness Singapore

For technical assistance, please call GoBusiness hotline at 6336 3373 or email to AskGoBiz@crimsonlogic.com.sg

For enquiries on GIRO payment and Tax Invoice, please email to fssc_billing_collections@mha.gov.sg

7Temporary Change of Use Permit

Please email to:
teo_mei_tin@scdf.gov.sg;
yeo_mian_ru@scdf.gov.sg;
veerasingam_muthusamy@scdf.gov.sg

For technical assistance pertaining to GoBusiness Portal, please contact GoBusiness team at 6336 3373 or email to AskGoBiz@crimsonlogic.com.sg

8Amusement Rides Safety Act (ARSA)scdf_amusement_rides@scdf.gov.sg 
9Fire Safety Manager (e-FSM portal, FSM CPD and termination / appointment of Fire Safety Managers)SCDF_FSM@scdf.gov.sg 
10Company Emergency Response Team (CERT)SCDF_CERT@scdf.gov.sg 
11Fire Safety ViolationsPlease contact the case officer specified in the enforcement notice. 
12Appeal of FinesPlease provide your justifications by filling in the Feedback Form. 
13Fire Hazard Reporting - fire hazard or suspected fire safety violationsPlease submit via the Feedback Form or myResponder mobile app 
14Petroleum and Flammable Material (P&FM) Storage License
P&FM Transport License
P&FM Import License
P&FM Pipeline License
HazMat Transport Driver Permit (HTDP)		Click for Feedback Form to submit your enquiry 
15Fire Safety/CD Shelter Consultation Request (Qualified Persons)Click here to Book Appointment 
16Fire Safety/CD Shelter Consultation Request (Non-Qualified Persons: e.g. Owners) - Walk-in to HQ SCDF 
17License Fees/ Enforcement FinesPlease use e-payment (‘License Fees’ or ‘Fines’) and enter the reference numberStatus Enquiry and Internet Payment Services (FISOPS)
18Over the counter payments (e.g.  ARSA Permit, etc)Please use e-payment (‘Miscellaneous Payments’) and quote the reference number

 

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